The laser impacts are not being detected?

If the laser from your laser training device isn’t being detected by the Brass® App, there could be several reasons for this issue. Here are steps to troubleshoot and improve laser detection:

1. Check Device Compatibility: #

Ensure that your laser training device is compatible with the Brass® App. We recommend using the laser cartridge product we make Brass Beam,™ because we are involved with the development and understand it inside and out. Or devices by our trusted partners, like Dryfire Mag. If you are using generic product, you may have to consult with their customer service for help and advice.

2. Laser Device Placement: #

Make sure the laser training device is correctly inserted into your firearm’s chamber, following the manufacturer’s instructions. Ensure it’s secure and aligned properly to emit the laser beam accurately.

3. Battery Check: #

Confirm that the battery in your laser training device is fully charged or has sufficient power. Low battery levels can affect the strength and visibility of the laser beam.

4. App Permissions: #

Check if the Brass App or your training app has been granted the necessary permissions to access your device’s camera and sensors. Go to your device’s settings and verify that the app has camera and sensor permissions enabled.

5. Clean the Lens: #

Dust or debris on the laser training device’s lens can scatter the laser beam and affect detection. Clean the lens of the device with a soft, lint-free cloth to ensure a clear laser beam.

6. Proper Lighting: #

Ensure that you are training in an environment with adequate lighting. While laser impacts can be detected in various lighting conditions, very bright or very dim settings might affect detection.

7. Distance and Target Setup: #

Make sure the distance between the laser training device and the target is within the recommended range specified by the device’s manufacturer. Additionally, position the target appropriately within the app’s guidelines for accurate detection.

8. Camera Focus: #

Check that your smart device’s camera is properly focused on the target area. A blurry or out-of-focus camera can make it challenging for the app to detect laser impacts accurately.

9. App Updates: #

Ensure that you are using the latest version of the Brass® App. App updates often include improvements in laser impact detection and overall performance.

10. Restart the App and Device: #

Sometimes, simply restarting both the Brass® App and your smart device can resolve detection issues. Close the app, restart your device, and then relaunch the app to see if the laser is detected.

11. Contact Support: #

If you’ve tried the above steps and are still experiencing issues with laser detection, consider reaching out to Brass® App’s customer support. They may provide additional guidance or solutions specific to your situation.

By following these troubleshooting steps and ensuring that your laser training device, app, and environment are correctly configured, you can enhance the chances of accurate laser detection during your training sessions.

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